Customer Service still needs a lot of improving in banking sector here. Take MCB for instance. Fed up of its rude service (the New Garden Town Branch, LHR), I've decided to switch to another bank. More than two times I've been mistreated; even though I was a regular customer. And I'm not alone. I've seen them behaving this way to a lot of other customers as well.
Hiring a helpdesk officer doesn't help if your staff is not well trained to talk to a customer. And its not the customer's fault if you're having a bad day. Never heard the phrase, "Customer is the king"? And it especially holds true for banks where customer service is a major ingredient.
I really hope MCB starts its training sessions soon. Otherwise they're going to lose a lot of customers like me.
